Privacy Policy

Last Updated: 01/10/2025

Welcome to Massie Creek Plumbing (the “Website”), an online service operated by Massie Creek Plumbing LLC (“Massie Creek Plumbing,” “we,” “us,” or “our”). Protecting your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information. By using this Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the Website.

A. Information We Collect

1. Personally Identifiable Information (PII)

We collect information that can be used to identify or contact you, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Service requests and inquiries

 

We collect PII when you submit forms, request services, or contact us directly.

2. Non-Personally Identifiable Information (Non-PII)

We also collect data that does not directly identify you, such as:

  • Browser type and version
  • IP address
  • Website usage data (pages visited, time spent, referral sources)

B. How We Use and Share Information

1. Personally Identifiable Information (PII)

Your PII is used for:

  • Responding to service inquiries
  • Scheduling and completing plumbing services
  • Sending updates and communications
  • Improving our customer experience

We do not sell your PII. However, we may share it with:

  • Service providers assisting in operations (e.g., payment processors, scheduling systems)
  • Legal authorities when required by law

2. Non-Personally Identifiable Information (Non-PII)

We use Non-PII for analytics, improving services, and marketing strategies.

C. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance user experience. You can adjust your browser settings to decline cookies, though some website features may not function properly.

D. Data Security & Retention

We implement security measures to protect your data. However, no system is 100% secure. If a breach occurs, we will notify affected users as required by law.

We retain collected data as long as necessary for business and legal purposes.

E. Third-Party Links

Our Website may link to third-party services. We are not responsible for their privacy practices.

F. Children’s Privacy

Our services are not intended for individuals under the age of 13. If we learn that we have collected data from a child under 13, we will take steps to delete the information.

G. Your Privacy Rights

1. Opting Out of Communications

You may opt out of marketing emails by clicking “unsubscribe” in emails we send. However, we may still send transactional emails related to services you request.

2. California Residents

California residents may request a list of third parties with whom we share PII for marketing purposes. To submit a request, email office@massiecreekplumbing.com.

H. Contact Information

For privacy-related inquiries, contact us at:

Email: office@massiecreekplumbing.com

Mailing Address: 3980 East Patterson Road, Beavercreek, OH, 45430

Phone: (937) 469-2032

I. Jurisdiction & Governing Law

This Privacy Policy is governed by Ohio law. By using our Website, you consent to this jurisdiction.